We aim to store and use information that only serves our customers.
Your personal information
The personal information you supply us with when placing an order will be securely held securely on our internal system. We use your name, address and telephone number primarily for the purpose of delivering to you. We may also use your personal information in an effort to provide you an enhanced customer experience. For instance we may email you to communicate about delivery information or any issue with your order. We may also keep a record of our interactions for the purposes of improving your shopping experience. This information will be held on our system for 6 years in accordance with UK tax law.
If you pause shopping with us or cancel your account, we may contact you to ask you for the reason(s). We may then store this information along with your personal information to occasionally send you communications inviting you to shop with us again when we believe we can positively meet your needs or expectations.
You can remove yourself from our mailing list at any time by emailing us at any time. (see below contact details) or by clicking on the link to "unsubscribe". The circumstances we may pass on personal information that can identify you are where we are required to do so by law, in order to process your payments (see below "your bank and payment information") and to external suppliers who process data on our behalf in the UK or abroad.
Your bank and payment Information
We do not store bank details on our internal system. This information is stored on the secure server of our payment processing partner. We do not store your payment information on our own internal system as it is widely accepted to be safer for individual privacy and security to store this with a dedicated payment processing partner as per our practice. We cannot view your full payment card information. We will never email you asking you for payment card or bank information. Please avoid falling victim to fraudulent requests by refusing to acknowledge them and reporting them to the proper authorities. Always contact us if in doubt (see below contact details).
You can browse our store anonymously
You can browse our online store without disclosing your personal data by clearing your browsing history including cookies and/or setting your browser to anonymous browsing. However, making a purchase is not possible without the personal and payment information we need to fulfil your order.
Please do feel free to contact us with any questions you have, we will try our best to answer;
Sending postal mail to Dot & Doug, Unit3, Malmesbury Business Park, Beuttell Way, Malmesbury, Wiltshire, SN16 9JU